One of my users has suggested that we add a pop-up or other mechanism to confirm notifications when an issue is updated. He commented that the current notification model is very chatty.
From his Issue report:
When a person adds a comment or saves an issue, there should be a popup window that asks the person if they would like to send an email to the owner and other people assigned to monitor the issue. This option will improve the workflow, cut down on email interruptions due to minor changes to the issue.
The lotus notes issue database that was used for the web site upgrade was setup in like the bugnet is now. One of the lessons learned from that project was complaints of too many emails. Lotus notes issues databases had this option added and it improved the workflow and significantly reduced the worktime that was required by the issues manager for processing emails.
What would be a good way to handle this? He is suggesting that we add a way to choose who is notified.
My first thoughts would be to add a feature where people are notified based on role and field.
For example, Developer role would be notified when the status of an issue changed, while QA would be notified on any new comments.
This could quickly spiral down into a highly complex notification model if we are not careful. And I wonder what the value add of this would be?